New Delhi: The Railways must compensate passengers for “deficiency in service” for delayed arrival of trains, if they fail to prove that the delay was due to reasons beyond their control, the Supreme Court has ruled.
“These are the days of competition and accountability. If the public transportation has to survive and compete with private players, they have to improve the system and their working culture. Citizens/passengers cannot be at the mercy of the authorities/administration. Somebody has to accept the responsibility,” a Bench led by Justice MR Shah said.
“Therefore, unless and until the evidence is laid explaining the delay and it is established and proved that delay occurred beyond their control and/or even there was some justification for delay, the Railways are liable to pay the compensation for delay and late arrival of trains,” it said.