Cyber Police Kashmir busts fake call centres, 23 persons arrested


SRINAGAR: Cyber Police Kashmir on Wednesday claimed to have busted fake call centres and arrested 23 persons in Srinagar, who have allegedly duped people by impersonating as executives of e-commerce companies.

As per a statement issued to the news agency—Kashmir News Observer (KNO), Cyber Police Station Kashmir Zone, Srinagar received information through reliable sources that some fake call centres are running in Kashmir Valley and accordingly the investigation into the instant matter was taken up by them.

“During the course of investigation, it revealed that some individuals are impersonating as executives of multinational companies under garb of bogus international call centres and are duping innocent citizens by offering them technical support and solutions to their software problems,” spokesman said.

He said that these fake call centre executives are making cold calls, and send e-mails, pop-ups on computer screens of the victims and used to take remote access of their computers and infect their systems with malware, thus starting extorting money from them in return for help by impersonating as technical support.

“They also make use of electronic signatures of the victims for their illegal financial gains. These fake call centres would mostly call international citizens and demand their financial and bank details illegally so as to extort money from them to cause illegal gains for themselves and subsequent losses to victims,” police said.

During the course of further investigation, police said that it surfaced that there is a huge scam of fake call centres in Srinagar City, where a good number of employees are working round the clock. “These fake call centres have been identified as Secure Tech Rangreth Srinagar, YSS Micro Technologies Rangreth and Vertex Technology, Karfalli Mohalla Srinagar,” police said.

Acting swiftly, Cyber Police Station Kashmir Zone Srinagar constituted several teams in collaboration with District Police Srinagar and conducted multiple raids in Rangreth, Karfali Mohalla Habbakadal and Natipora areas of Srinagar. During these raids, 23 accused persons involved in running of these illegal fake call centres were arrested, police said.

In this regard, police said that a case under FIR number 02/2021 under relevant sections of law stands registered at Cyber Police Station Kashmir Zone Srinagar and further investigation is in progress.

Pertinently, fake call centres have become a full-fledged business in India and each unit earning between Rs 5-20 lacs per day, depending upon the size of their set-up.

“These scammers are mostly cheating people staying in foreign countries by posing as technical support executive, insurance agents, law-enforcement officers, bank officials, online shopping sites etc. The major issue is that young students are getting attracted to such call centres in lieu of the higher salary packages. These fake call centres earlier used to be limited to big cities only, however now they mushroomed in other parts of the country as well,” the statement said, adding that the investigation of the instant case is in progress and further details shall follow.